What is the Government Services feature in Truecaller app?
Provides users with a digital government directory Truecaller App access to helplines, police departments, embassies, educational institutions, hospitals and other important departments in 23 states and union territories. This information is obtained from official government sources. The project aims to make it easier for users to talk to government officials and help users stay in touch with the government without any hassle.
“Trucaller has evolved as more than just a caller identification app and bridges the digital divide between India’s urban and growing semi-urban/rural markets by instilling trust in digital communication,” said Pragya Mishra, Public Affairs Director, Truecaller, in a statement.
“Our endeavor is to protect people from widespread fraud by government officials which leads to scams and frauds. With this feature, we believe that citizens can easily reach the right authorities when needed,” added Mishra.
Why is the new Truecaller feature important?
One of the most common phone scams, according to Truecaller, which it says it has learned from interactions with Internet users and related stakeholders, involves impersonating government officials. The company said it is creating a certified government contact directory as part of efforts to build trust in communication and protect its customers from fraud and scams. Users will see a green background and a blue tick, which means the number has been checked.
Truecaller is working with various government departments to add more contacts to the directory. Based on feedback from users, the next step is to add contacts at the district and municipal levels.
The new activity comes a week after the Telecom Regulatory Authority of India (TRAI) issued a cross-industry consultation paper on developing a local caller ID system.
In a consultation paper, “Introduction to Calling Name Presentation (CNAP) in Telecommunications Networks,” released Nov. 29, users’ current caller ID options, such as Truecaller, are not always accurate because they use “grouping.” Source Data,” which is not always accurate.