Cognizant is organizing an Off-Campus Drive to recruit freshers for the position of Engineer Trainee, specifically targeting B.E/B.Tech graduates, including those from the 2023 batch. Comprehensive information about the company’s eligibility criteria and application process is outlined below.
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Cognizant (CTS) stands out as a premier professional services company globally, dedicated to transforming clients’ business, operating, and technology models for the digital era. Operating with a consultative approach and industry expertise, Cognizant facilitates innovation and optimization for its clients. Headquartered in the U.S., it holds the 194th position on the Fortune 500 and maintains a consistent presence among the world’s most admired companies.
The IT Service Desk, a centralized team, is tasked with providing technical support to clients. This encompasses troubleshooting and resolving IT issues, ensuring seamless functioning of computer systems, and supporting IT services. The Service Desk team, comprising 15,000 members globally, caters to 90 global clients across continents. The IT Service Desk has evolved with technological advancements, incorporating AI chatbots and Robotic Process Automation (RPA) to enhance support processes.
Job Title: Engineer Trainee
Job Type: Full Time
Location: PAN India
Role and Responsibility:
- Provide initial technical support to end-users, addressing IT-related issues and inquiries.
- Log and monitor support tickets, maintaining accurate documentation for timely issue resolution.
- Troubleshoot hardware and software problems, conduct diagnosis, and resolve technical issues to minimize downtime.
- Collaborate with other IT teams to escalate complex issues and ensure prompt resolution.
- Maintain knowledge base articles and documentation for efficient problem-solving.
- Demonstrate a client-focused approach, working effectively with users from diverse global communities.
- Possess impeccable communication skills (both verbal and written) with clients and a strong technical acumen.
- Be open to working in shifts and from the office.
Education and Skills:
- 2023 Batch of B.E/B.Tech in any branch (UG full-time degree).
- Candidates with 50% in X, XII, or Diploma, UG.
- Open to Indian nationals only.
- Flexibility regarding work locations, shift timing, and technology.
- Final onboarding is contingent upon satisfactory background verification.
How to Apply for Cognizant Off-Campus Drive:
Interested and eligible candidates can submit their applications before the specified deadline by following the provided link.
Note: Ensure that your PAN card contains both first and last names. Successful background verification requires alignment between the PAN card name and the registered name. If PAN card details are unavailable, kindly refrain from proceeding with the application registration